May 28, 2022

KFH with customers during the holiday through alternative channels and digital platforms


“Kuwait Finance House” (KFH) continues to provide its banking services around the clock through alternative channels and digital platforms during the New Year’s holiday, as most banking services are available through the “kfh.com” website, through the “KFHOnline” mobile application, or at branches “KFH Go” electronic spread in many important regions and sites, in addition to “KFH” channels on social media, in addition to many electronic service channels based on the latest financial technology tools and digital platforms.

The “KFH Go” branch is considered a smart banking channel that helps transfer normal customers’ transactions to an innovative automated branch, providing capabilities that allow customers to benefit from highly efficient banking services, including more than 80% of the services and businesses provided by the branches in their traditional concept, which makes It is the preferred choice for many segments of customers, especially young people.

KFH GO branches include an XTM device that allows direct audio and video communication with service personnel, in addition to automatic teller machines and cash deposit machines, so that the cash deposit machines receive 300 banknotes per transaction.

Through KFH Go branches located in various places in Kuwait, including Kuwait International Airport, customers can conduct a variety of interactive banking services, including creating commercial transactions (Murabaha), ordering credit and prepaid cards, updating data and phone number, and activating cards. Banking, opening deposits and accounts, instant checkbook printing, instant printing of bank cards without prior request, receiving gold bars (10 grams), and opening an account (gold, savings, winner, automated service).

This comes in addition to buying and selling gold, and withdrawing cash without a card via the mobile through the identification code “QR code”, or through the civil ID or phone number, and many other financial and banking services easily, quickly and safely.

High efficiency

The electronic banking services at KFH are characterized by their high efficiency, ease and security, and this is evident in the number of electronic banking operations carried out by KFH customers, via (KFHonline) on the website or through the mobile application.

Electronic banking operations include opening an “online” bank account for citizens and residents without visiting the branch, local and foreign money transfers, creating deposits, adding beneficiaries, inquiring about a balance, requesting a checkbook, opening a gold account, conducting gold buying, selling and trading operations, requesting financing, and opening Calculate, request a good card, and display the PIN code for credit and debit cards.

This comes in addition to activating the new bank cards, reporting a lost card, whether it is a credit or debit card, knowing the financing obligations and the number of installments, reviewing investment plans, obtaining a summary of account balances and deposits, and managing children’s accounts, through the “Bayti Online” service. And many other electronic banking services.

Highest safety standards

KFH recently launched the service of completing personal finance transactions and signing them electronically, whether through its mobile application or through the “Desktop” from anywhere without the need to visit branches, and the “Live FX Pricing” service, and the instant transfer service to KFH Turkey using the “RippleNet” network, and the “digital wallets” service via mobile phones and smart watches, which provides the latest smart digital payment methods with the highest advanced security standards in cooperation with “Garmin”, “Fitbit” and “Samsung”, in addition to providing Instant printing of a bank card without prior request within 3 minutes.

The call center continues to provide services around the clock to receive customer calls, listen to their demands and respond to them, through qualified staff and advanced technology.

The automated telephone service (1803333) works with the same efficiency and speed to respond to transfers between accounts, inquire about financial operations, pay bills, etc., while the KFH team on social media channels continues to respond to customer inquiries and service, and the bank continues to serve them at the airport branch.

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