Al-Nisf: We provide technological solutions that make our customers comfortable and fit their lifestyles
NBK won the silver award within the “SMARTIES” awards provided by the Mobile Marketing Association for the best services provided in the Middle East and North Africa region for the year 2020, for the “NBK Geo Alerts” service through the “NBK” service program. »Through the mobile phone launched by the bank at the end of last year.
“Al-Watani” stated that it is the only bank in the banking sector and at the level of Kuwait that wins the award, and is the only bank in Kuwait that provides this distinguished service.
And he indicated that the Mobile Marketing Association presents Smarties Awards for the best modern, most innovative and effective marketing campaigns that have been presented to customers in the Middle East and North Africa during the year 2020, as the New York-based association includes more than 800 leading global brands working in Diverse sectors and spread in more than 50 countries around the world.
On this occasion, Hisham Al Nisf, Deputy General Manager of Personal Banking Services Group at NBK, said: “We are pleased to receive this prestigious award, which reflects our leadership in providing digital banking services and our keenness to provide the latest and most advanced services to our customers.”
He added, “The (NBK) notification service reflects our keenness to provide technological solutions that contribute to the comfort of our customers and suit their various daily lifestyles, as part of our strategy to enrich the comprehensive banking experience they receive.”
Al-Nisf affirmed the bank’s keenness to continuously develop the “NBK” mobile service program and add services and improvements that are designed according to an analytical study of customers ’aspirations, needs and various behavior patterns of all segments.
The bank indicated that the “NBK Geo Alerts” service enables customers to receive notifications about discounts and offers on the mobile according to the customer’s location while shopping, indicating that this comes within the framework of the bank’s endeavor to continuously develop the “NBK” service program via mobile by providing The latest digital solutions to meet customer needs.
He mentioned that the service is available to all NBK customers by simply downloading or updating the “NBK” service program via mobile and activating receiving “Geo Alerts” service notifications, so that the customer can then receive notifications, offers and discounts available via mobile at specific locations near him at the time of shopping, in addition to receiving it. Exclusive offers specially designed for him in the largest malls in Kuwait and the Kuwait International Airport in the T1 terminal and the T4 terminal.
A set of updates
“NBK” stated that it has recently launched a set of updates, including the ability to update customer data, including mobile numbers and e-mail, without the need to visit the branch through the “NBK” mobile service, as well as the launch of the service of obtaining the waiting number in the branch electronically (eQMatic) through The program also launched a campaign to reward its customers for using the program and switching from receiving text messages to the notification service.